Montane Factory Shop Ashington - Part Time Sales Advisor

About Montane:

For over 30 years Montane has become famous for its innovative, lightweight, breathable clothing and equipment for endurance sports and outdoor activities in extreme environments. Montane specialises in creating technical outdoor clothing, backpacks and accessories, where design and performance are of the highest quality. We have a friendly, dynamic, and ambitious team motivated by a love of the outdoors and with a passion for producing exceptional products. Based in the North East of England, we are represented in many territories around the world.

About the Role:

We have a fantastic opportunity for a Part-Time Sales Advisor to join our team in our Ashington store.

This is a 12-16 hour contract, with overtime available to cover holidays and peak periods. Flexibility is needed in this role, to cover holidays as needed. Usual, weekly shifts will fall on a Tuesday, Wednesday and Sunday, when there are no holidays.

Please note the advert may close sooner than advertised if we receive a high number of applications.

At Montane we get excited about inspiring and enabling our customers to do more in the outdoors.

In store we want to create a fun and inspiring environment for our customers where every team member is passionate about the brand, the product and providing excellent customer service.

As a sales advisor at Montane you will be an ambassador for the brand, maintaining an enjoyable shopping environment and being available for customers, answering their questions and giving honest trustworthy advice and recommendations.

Key Responsibilities:

  • Work with the rest of the team to create a welcoming and friendly environment for both team members and customers.
  • Provide excellent customer service at all times.
  • Continuously learn about our products in order to provide advice and help our customer select the best products for their outdoor adventures.
  • Know store targets and help to drive sales to achieve them.
  • Support with stock replenishment and merchandising.
  • Work with the rest of the team to maintain store standards to ensure the best environment for our customers.
  • Support with local marketing activities when required.
  • Help to make sure health and safety procedures and store policies are followed at all times.
  • Keep up to date with any online health and safety training that is issued.
  • Provide feedback and make suggestions to line manager on ideas to improve customer experience and store performance.

Key skills and behaviours

  • Keen interest in the outdoors.
  • Excellent customer service.
  • Fantastic communication skills, verbal, written, listening.
  • A willingness to learn new things and develop new skills.
  • A team player approach to work.
  • Ability to adapt to new ways of working.
  • Friendly, approachable and able to empathise with the customers point of view.
  • Confident to deal with difficult or challenging situations in a calm and professional manner.
  • Positive mindset in all situations
  • Proactive approach to work and problem-solving

Location: Unit 2 Essendene Retail, Newbiggin Road, Ashington, Northumberland, NE63 0XE
Contract: Part Time, (12-16 hrs per week dependent on staff holidays).

Job Type: Part-time

Expected hours: 12 – 16 per week

Benefits:

  • Casual dress
  • Employee discount
  • Store discount

Ability to commute/relocate:

  • Ashington NE63 0XE: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • What do you know about Montane?
  • What do you enjoy about the outdoors and how do you feel this could help you if you were to be successful in this application?
  • What skills have you learnt from previous jobs or academic settings that will be transferable into this position?
  • Are you available to work on weekends?
  • What days and hours are you available to work?

Education:

  • GCSE or equivalent (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Application deadline: 20/10/2025
Reference ID: Part-Time Outlet Sales Advisor Montane Ltd
Expected start date: 27/10/2025