B2B Customer Operations Manager
About the Role:
We are looking to recruit an experienced B2B Customer Operations Manager to head up our B2B Customer and Sales Support Team. This role reports to the Operations Director and will work closely with the Sales, Warehouse, Supply and Logistics teams to ensure that our customers receive the highest quality of service, assistance and support. The B2B Customer Operations Manager will be responsible for Line Management of the B2B Customer and Sales Support Team as well as our Customer Returns and Repairs Team. The ideal candidate will have previous experience of successfully leading and managing a B2B Customer and Sales Support team. They will be passionate about customer experience, have strong communication, data analysis, organisation and problem solving skills. They will also have strong team management skills and will be able to work at a fast pace whilst managing multiple customers and deadlines.
We are looking to recruit an experienced B2B Customer Operations Manager to head up our B2B Customer and Sales Support Team. This role reports to the Operations Director and will work closely with the Sales, Warehouse, Supply and Logistics teams to ensure that our customers receive the highest quality of service, assistance and support. The B2B Customer Operations Manager will be responsible for Line Management of the B2B Customer and Sales Support Team as well as our Customer Returns and Repairs Team. The ideal candidate will have previous experience of successfully leading and managing a B2B Customer and Sales Support team. They will be passionate about customer experience, have strong communication, data analysis, organisation and problem solving skills. They will also have strong team management skills and will be able to work at a fast pace whilst managing multiple customers and deadlines.