UK Returns

If you live in the UK and have purchased from montane.com you have 30 days to return your item (s) please review the return guidelines below.

EXTENDED CHRISTMAS RETURNS

To help you shop with confidence our extended Christmas Returns policy is valid from 20th October 2021 until 20th December 2021. Items purchased online during this period can be retuned up to 20th January 2022. For purchases made from 21st December 2021 our standard 30 day returns policy applies.

STANDARD RETURNS POLICY

We updated our returns policy from August 1st 2021 you have 30 days to return an item purchased from montane.com.


ALL UK RETURNS ARE FREE


You have 30 days to return an item.

Please use the Royal Mail Portal to obtain a free returns label

Please note you must use a free royal mail returns label to return your item within the UK.
Instructions for returning and how to track items are below.
Please ensure you add the order number when generating the label and reason for return.(Reasons for return are also listed below)

You will receive the label(s) via email which also includes a QR code which can be scanned at drop off if you don't have a printer or don't wish to print the label.

Conditions of returns

All products must be returned as new and in a saleable condition.

All accessories and tags should still be attached with no evidence of wear.

Please note items returned without their original packaging and tags attached will be subject to a 20% restocking fee.

Reasons for return

Please indicate your reason(s) for return, by using one of the reason codes:

  • A – More then one size/ colour ordered
  • B – Fit not as expected
  • C – Too big
  • D – Too small
  • E – Exchange required
  • F – Faulty
  • G – Not as described/ Image on website incorrect
  • H - Other

  • Hey there, did you want to browse the United Kingdom’s website?