Please ensure you obtain tracking details at the point of return from Royal Mail. Use these details to track the status of the returned item here.
It can take up to seven working days for an item to be delivered to our Returns Department.
Once an item is received it is passed to our returns department for inspection, it usually takes two working days from receipt to issue a refund.
During peak periods returns handling times can take up to four days. The delay is often due to the courier holding onto the returned items for longer periods.
Should you need to contact our help desk relating to a returned item please include the original order number and the tracking details obtained from Royal Mail to enable our returns team to conduct a thorough investigation.